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Privacy Policy for Gabi

Last Updated: November 11, 2025

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What is this policy?

Guardianly, Inc. ("Guardianly," "we," "our," or "us") values your privacy and we have prepared this Privacy Policy ("Policy") to help you understand how we collect, use, and disclose information that we obtain about and from users of Gabi, our AI companion service for warm, engaging conversations (collectively, our "Service"), and how we use and disclose that information.
 

By accepting our Terms of Service and this Policy and/or using our Service, you agree that your personal information will be handled as described in this Policy. Your use of our Service is subject to this Policy and our Terms of Service.
 

Service Availability: Guardianly is currently available only in the United States.

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Who are we?

We are Guardianly, Inc. We are the controller in relation to the personal information processed in accordance with this Policy.

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Our contact details:

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What does Gabi do?

Gabi is an AI companion service that enables users to:

  • Receive scheduled phone calls from an AI companion for warm, engaging conversations

  • Have natural voice conversations with an AI that remembers context and builds rapport over time

  • Enjoy personalized experiences through AI-powered conversation tailored to individual preferences

  • Schedule regular calls at preferred times and frequencies

  • Receive companionship and social engagement through technology


The Service is offered by Guardianly on a purely opt-in basis and users can modify schedules, cancel subscriptions, or delete their account at any time.
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Whose personal information do we process?

We may process personal information relating to you if:

  1. You use our Service - You have registered and are actively using Gabi for AI companion calls

  2. Your information is provided by third parties - Including data providers or other lawful sources with appropriate consent or legal basis

  3. You are someone we want to reach for marketing - We may have obtained your information directly or from other sources for marketing purpose

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What personal information do we process?

We may obtain information about you in a variety of ways. The personal information relating to you that we process may include:

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Contact Information: During registration, we collect and verify your phone number through SMS verification. We also collect your name (first and last), email address, and date of birth during the onboarding process. This information is stored on our secure servers to manage your account, schedule calls, and provide personalized services.

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Location Information: We collect your ZIP code to determine your timezone for scheduling calls at appropriate times and to verify service eligibility (currently US-only). We also detect your country from your phone number. We do not collect precise location data or GPS coordinates.

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Call Information: We collect call metadata including phone numbers, call duration and timestamps, call connection information, call status, and scheduling data necessary to provide the AI companion calling service. Call transcripts (text records of conversations) are stored on our servers for service improvement and quality monitoring.

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Audio Data: We process audio data in real-time during calls through secure connections to enable natural AI conversations. This real-time processing is performed using third-party AI services (primarily Google AI, with OpenAI as an optional provider) that receive and process audio content for conversation, speech recognition, and natural language understanding. Raw audio recordings are not permanently stored, but text transcripts of conversations are retained on our servers for service improvement.

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Identifiers and Technical Information: We collect and store unique user identifiers to manage your account and associate data with your profile. As a web-based service, we may collect standard web analytics information such as IP addresses and browser user agent strings. We also store your language preference and timezone information for scheduling purposes.

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Subscription and Purchase Data: We track your subscription status, subscription tier, purchase history, payment transaction details (processed through Stripe), subscription renewal dates, trial eligibility, and transaction data for your account. This information is stored on our servers to manage your account access and billing.

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Schedule and Preferences: We store your call schedule preferences including day of week, time of day, timezone, call frequency, and scheduling status. These preferences are synchronized between our web application and backend services to ensure consistent call delivery.

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Usage Data and Interactions: We collect information about how you use the Service, including account creation dates, login activity, schedule modifications, subscription changes, and other interaction data. This helps us improve the Service and understand user behavior patterns.

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Account Preferences and Settings: We store your account settings, notification preferences, call preferences, voice preferences (speaking pace, volume, preferred voice), and other user-controlled settings on our servers to maintain consistency and provide personalized service.


AI and Machine Learning Data: We process conversation content through third-party AI services (primarily Google's Gemini models, with OpenAI as an optional provider) for generating natural, engaging conversations in real-time. This processing includes sending audio streams and call metadata to these services during active calls. Call transcripts are stored on our servers for service improvement and quality monitoring. These AI services have their own privacy policies governing data handling.
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How We Use Your Information

We use the collected information for the following purposes:

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Primary Service Delivery​​

  • Provide AI companion calling functionality at scheduled times

  • Enable natural, engaging conversations through AI processing

  • Schedule and deliver calls according to your preferences and timezone

  • Provide personalized conversation experiences

  • Manage call scheduling and delivery

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Service Improvement and Analytics​​

  • Analyze usage patterns to improve features and user experience

  • Enhance AI conversation quality and naturalness

  • Develop new features and capabilities based on user interaction data

  • Monitor service performance and reliability

  • Improve AI model performance for conversation quality

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Security and Safety​​​

  • Protect against fraudulent activities and security threats

  • Maintain service security and prevent abuse

  • Comply with legal obligations and law enforcement requests

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Communication and Support​​

  • Provide customer service and technical support through email channels

  • Send important service announcements and updates

  • Respond to user inquiries and feedback

  • Send marketing communications (with consent where required)

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Data Storage and Processing

Backend Storage: Most of the data we collect is transmitted to and stored on our secure cloud servers (Google Cloud Platform) to provide consistent service. This includes contact information, call schedules, call transcripts, subscription data, and user preferences.

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Real-Time Processing: Audio conversations are processed in real-time through AI services for natural conversation flow. Raw audio is not permanently stored, but text transcripts are retained on our servers for service quality and improvement.​​​

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Third-Party Processing: We utilize several third-party services for data processing:​

  • Google Cloud Platform for secure cloud infrastructure and data storage

  • Google AI Services (Gemini) for real-time conversation processing, natural language understanding, and speech recognition (primary AI provider)

  • OpenAI services for speech recognition capabilities

  • Twilio services for phone call delivery and telecommunications infrastructure

  • Stripe for payment processing and subscription management

  • SendGrid for email communications and notifications

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Data Sharing and Third-Party Services

Service Providers: We share your information with specific third-party service providers who perform functions on our behalf:​

  • Google Cloud Platform - Provides secure cloud infrastructure for data storage and processing. Hosts our backend services, databases, and call transcripts. See Google's Privacy Policy for their data handling practices.

  • Google AI (Gemini) - Our primary AI provider for processing audio and conversation data in real-time for AI-powered natural conversations and speech recognition. Receives audio content and call metadata during active calls. Call transcripts are stored on our servers for service improvement. See Google's Privacy Policy for their data handling practices.

  • OpenAI L.P. - Provider for speech recognition services. When enabled, receives audio content for transcription purposes. See OpenAI's Privacy Policy for their data handling practices.

  • Twilio Inc. - Provides phone call delivery infrastructure and telecommunications services. Receives call routing data, phone numbers, and audio streams. See Twilio's Privacy Policy for their data handling practices.

  • Stripe, Inc. - Processes subscription payments and manages billing. Receives payment information and subscription data. See Stripe's Privacy Policy for their data handling practices.

  • SendGrid Inc. - Handles email communications for customer support and service announcements. Receives email addresses and communication content. See SendGrid's Privacy Policy (part of Twilio) for their data handling practices.

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Business Transfers: If we are acquired, merged, or transfer substantially all of our assets, we may transfer your information to the acquiring entity.

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Legal Requirements: We may disclose your information to comply with legal obligations, court orders, or law enforcement requests, or to protect our rights and safety.

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No Sale of Personal Information: We do NOT sell, trade, or otherwise transfer your personal information to third parties for their marketing purposes.

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Data Security

We implement industry-standard security measures to protect your information:​

  • Encryption: API communications and sensitive data transmissions use HTTPS and other secure protocols

  • Authentication: Authentication tokens are stored securely with appropriate protections

  • Database Security: Secure databases with encrypted storage, access controls, and connection security

  • Access Controls: Limited access to personal data on a need-to-know basis with role-based permissions

  • API Security: Authenticated endpoints with rate limiting and input validation

  • Regular Security Audits: We regularly review and update our security practices

  • Secure Infrastructure: We use secure cloud infrastructure with appropriate safeguards

  • Data Isolation: User data is properly isolated and associated with unique user identifiers

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Data Retention

We retain your personal information only while your account is active. When you delete your account, we immediately delete all your personal data from our systems:​

  • Contact information and account data: Retained while your account is active, deleted immediately upon account deletion

  • Call schedules and preferences: Deleted immediately upon account deletion

  • Call transcripts: Stored on our servers while your account is active for service improvement and quality monitoring; deleted upon account deletion

  • Subscription data: Minimal records retained only as required for tax and financial compliance

  • Usage data and analytics: Anonymized data may be retained for service improvement

  • AI processing data: Call transcripts are stored on our servers; data sent to third-party AI services is subject to their respective retention policies

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When you delete your account through the web application, we immediately initiate deletion of all your personal data across our systems.

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Your Rights and Choices

You have the following rights regarding your personal information:

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Data Rights: You can delete your account and all associated data directly through the web application's account settings, which will immediately initiate deletion across all our systems. You can also request access to or correction of your personal data by contacting us at support@guardianly.ai.

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Schedule Control: You can modify or delete your call schedules at any time through the web application with immediate effect.

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Subscription Management: You can manage your subscription, including cancellation, through the web application or by contacting our support team.

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Automated Decision-Making and Scam Detection

Our Service uses AI systems for:

  • Conversation Generation: AI processes your conversations in real-time to provide natural, engaging dialogue

  • Speech Recognition: Automatically converting speech to text for conversation understanding

  • Natural Language Understanding: Processing conversation context to provide relevant responses


These automated systems operate in real-time during calls and involve sending audio data to third-party AI services (Google and OpenAI) for processing.

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Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of any material changes by:

  • Posting the updated policy on our websit

  • Sending an email notification (if you've provided an email address)

  • Displaying a prominent notice in the Service

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Your continued use of the Service after changes constitutes acceptance of the updated policy.
 

Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
 

Email: support@guardianly.ai
Address: 131 Continental Drive, Suite 305, Newark, DE 19713
 

For technical support: support@guardianly.ai
For privacy inquiries: support@guardianly.ai

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Effective Date

This Privacy Policy is effective as of November 11, 2025 and applies to all information collected by Gabi.
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International Data Transfers

Gabi is based in the United States, and our primary data processing occurs within the United States. However, some of our third-party service providers may process your data in other countries:

  • Google AI (Gemini) services may process data in the United States and other countries where Google operates (primary AI provider for conversation and speech recognition)

  • OpenAI services may process data in the United States and other countries where OpenAI operates (speech recognition provider)

  • Twilio services may process data across multiple countries for telecommunications routing

  • Google Cloud Platform services may involve data processing across Google's global infrastructure

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When we transfer your personal information outside of your country, we ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

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Third-Party Privacy Policies

Our app integrates with several third-party services that have their own privacy policies:​

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We encourage you to review these policies to understand how these services handle your information.

© 2025 Guardianly Inc. All rights reserved.

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